ETC Services

Besides selling and installing telephone systems, ETC Telecom provides the following services:

Consulting

ETC Telecom provides consulting services to help you reduce your telecommunications bills. With our help, many of our customers have reduced their bills by 40% or more by taking advantage of offerings that were not available just a few years ago. For a nominal fee, ETC Telecom can evaluate your business´ current telecommunications outlay and suggest a solution that is best for your business.

Cabling and Network Infrastructure

ETC Telecom is licensed as a low voltage electrical contractor with Technical Safety BC. ETC can install telephone and computer cabling throughout the lower Mainland, as well as arrange for permits and inspections. ETC Telecom can also provide the necessary hardware to connect your PC workstations to each other, to local servers, and to the Internet, such as racks, switches and routers.

Voice and Data Connectivity

As an authorized partner for Shaw Business Services, ETC Telecom can provide a range of services from a single business voice line to enterprise-class data services. Ask us how you can save on your monthly voice and data bill.

Training

ETC Telecom provides training for all of our telephone systems. Training is customized to the user and can be conducted on a one-on-one or with multiple users.

Assured Performance Plan

All ETC customers have the option of our Performance Plan (A.P.P.) which is a telecommunications equipment service contract payable quarterly. The A.P.P. ensures, among other things, that ETC can always restore service to your business quickly in the event of an outage. The A.P.P. includes services such as troubleshooting, reporting of troubles to service providers, and replacement or repair of telephone equipment, if necessary, as well as training on your telecommunications equipment on request.

Recycling

Today, British Columbia’s environmental law requires that obsolete electronic equipment be disposed of in a proper manner; it can no longer be simply thrown away. ETC Telecom is committed to reducing waste. For a small fee, ETC will deliver our customer’s obsolete telecommunications equipment to a certified electronics recycling depot.